House of Brides Couture 730 North Franklin Street, Suite 300. Corner of Franklin and Superior. House of Brides has the largest online selection of wedding, bridesmaid, mothers. Bridal Sale ~ at all House of Brides Couture salons ~ By appointment only.

I is now March 31st and they don't have any status on when they will ship. I kept asking "is this rack the style I want? I provided signed statements about non-receipt, picture of receipt of the replacement dress from David's Bridal, and pictures from the wedding showing my wife wearing the David's Bridal dress. I pulled off 12 safety pins. I said yes to the dress!

Nadia calls me with an update that the dress will come in mid-June, and that she’ll get a tracking number the first week of June and will let me know. Now it's just a matter of losing "the foopa" (food belly) and working out to look 100% for the big day! Now the only reason we decided to go this route was because they offered the dress for $400 less than the boutiques that we had looked at them at. Once I got home all giddy - my mom and I unzipped my dress and lost it.

They even argued with me about the costs even though I had my paper quote from when I purchased that is suppose to guarantee you that price. They listened to all my concerns. They welcomed me back even on days without appointment. They were supposed to ship it to our address in California.

At the third fitting it still was an inch from closing.

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Was with me, traveled over 4 hours to look at bridesmaid dresses. We apologize for any inconvenience and invite you to contact Customer Relations, to further discuss your issue. We apologize for any inconvenience and we invite you to contact Customer Relations, to further discuss your issue. We apologize for any inconvenience. We appreciate hearing about your experience and will share your great Thank you for your review!

Comparably, when I came with my sister, we had a different consultant, who was very nice, but totally lacking in people skills. Do not be intimidated by the word "couture" as the prices for dresses are very reasonable; starting below $1000. Do not do business with them! Dress from House of Brides website that I showed Alicia before purchasing/ ordered/ the color stated on my receipt. Even if I found a dress I loved, I still wouldn't buy my dress here. Everything started off fine.

And we ultimately decided not to get them there because they are so expensive.Anyways, I go home and decide to take a look at my dress.

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Tuya worked with me up until the very last minute and met with me countless times until the dress was ready. Under Website use of location services, click Prompt for each website once each day or Prompt for each website one time only. Updated on 02/01/2016: Since I posted the review, and turned them in to the BBB, They have since reimbursed my money. Waited six months and called them with no answer as to why I haven't got my dress.

We appreciate hearing about your experience and will share your great feedback with our salon and especially with Debbie and Nidia. We are a bridal store, we were wanting to buy some mother of the bride dresses from House of Brides. We can provide you with the best experience on Yellowpages. We can’t wait to hear all about it.

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So, I go from saving a few dollars to paying nearly double to have this dress super rushed from Dress For Less Bridals who had to call in favors to get this dress for me. Something broke and we're not sure what. Thank you also for sharing your beautiful pictures! Thank you for your review! Thank you for your review. Thank you for your review. The alterations department helped me out a lot.

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I highly recommend House of Brides to all brides-- you can find gorgeous gowns at unbelievable prices! I honestly could not have imagined a better or more accommodating experience. I informed the staff and they checked their records and tried to convince me it was the dress I ordered - it wasn't.

The experience was great! The gown I recalled also was smooth satin with just five or so ruching folds from the right knee and gathered up and across the front to the left hip with some embellishments at that point of attachment. The last fitting for the sleeves I was rushed. The manager Nidia is the most unprofessional and awful person that you could potentially deal with in the planning of your wedding.

Monica helped me 3 different times I went in to the store to shop and was very patient when I changed my idea of what I. My bridal experience with house of Brides Schaumburg was a nightmare, honestly the type of bridal horror story you read about in cosmo or see in the movies. My dress had not one but TWO markings on it - one in black pen and one in pinkish lipstick. My friend actually ended up buying her dress there.

My friend tried on about 6 dresses, and while she wasn't ready to purchase, the consultant provided all the info about the dress, pricing, and welcomed her to come back. My order from 10/12/2010 has created 2 negatives. My rating is strictly of the alterations department and specifically Tuya! My review is in regards to the alterations department. My sister who was the maid of honor and pregnant ordered her dress from HoB.

Pour nous informer du désagrément. Second, because of the error in the website, my order was processed 2 times, therefore, it was double charged. She also kept reminding us that the store closed at 6 and they are out the door at 6, so we needed to speed it up.

I call back and explain to the front desk girl that this is a very time sensitive issue and I need to speak with Krys, she puts me through. I called and had heated discussions with the store manager and finally after the fourth of July my dress came in but still needed alterations (I had told the shop my wedding was at the end of July instead of the actual August date). I contacted BILL LEVKOFF and HOUSE OF BRIDES and got NOWHERE!

They were very friendly and my dress was ready much sooner than anticipated, and the price was very reasonable. They're not even that busy. This business should be put out of business immediately and indefinitely. Try checking the browser's help menu, or searching the Web for instructions to turn on HTML5 Geolocation for your browser. Tuya was amazing when it came to my bridal gown fitting.

And account number or their own order number and that House of Brides was giving me the run around.And was not utilized by house of Brides or offered as an option to us as the customer.

The manager begrudgingly “price matched” their own website (Which says that this dress will arrive in 14-16 weeks) I was told the dress would arrive in April or May. The wonderful alterations staff stepped in and took care of me though. Then going into the alterations dept. Then, when trying to call the company, no one offered any answers or solutions. They don't deliver or stand behind their work.

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  1. After reading some of the reviews on here, I wonder if some of the negative experiences people have had depend on what consultant you get.
  2. After reading some of the reviews on here, I wonder if some of the negative experiences people have had depend on what consultant you get.
  3. Which is your favorite neckline from the Bill Levkoff bridesmaid collection? Why do I have to complete a CAPTCHA? Worst Customer Service Ever! You should be ashamed of yourselves. You're currently using an outdated web browser.

    She pulled 4 dresses, and when none of them felt suitable, she essentially was like "well okay, I guess we don't have anything for you". She said she would have to add on boning and remove ALOT of fabric and beading. She was able to completely remake the dress so that is was the perfect fit for my body. She was very nice and worked with my budget.

    We did not have an appointment, but the staff still worked with me (a lot of places. When I called that day I was told they didn't have it yet and were still waiting to get it from the designer. When I called the store the same receptionist took my name and said she had talked to me last night. When we asked about a specific dress and the designer, she said it was policy that they do not share that info to protect the designers.

    She brushed it off and assured me the length was fine. She came up with a bustle that was a combo of traditional and French so it maintained the look of the skirt better. She listened to everything I requested and even offered suggestions to help make my gown unique and one of a kind.

    I actually bought my dress at the Aurora location and they were wonderful but the front desk staff at this location were not overly friendly and in fact downright rude on my first visit bcuz I had bought my dress at another location even though I spoke to all the appropriate management staff months in advance to get it worked out. I also asked what size it was that I had tried on (I am typically a 6/8 in regular dresses.

    I should also mention that the customer service representatives will not give me any update as to the status of my refund when I call, they only say "it takes up to 30 days for a refund". I squeezed in a lot of dresses before I found "The One" but Sherry was patient and awesome to work it! I told them I didn't have a wedding date when I shopped and they said they had it as September 9th. I truly knew it was the one from the second I walked out with it on.

    The alterations department helped me out a lot. The alterations manager indicated that it is just the way it is pinned and rest assured it would be just a little bit longer. The customer service is more than lacking and I am going to take both companies to court. The dress is baggy in the tummy area so that is not the case at all! The dress is fine and I like it okay enough but I am just not sold that it is the exact version of the style I bought. The dress never arrived.

    • My total price was including alterations.
    • What was I to do at the last minute with this dress?
    • I call the beginning of the 2nd week of June, no tracking number, but “the dress will be in no later than Friday.
    • We appreciate hearing about your experience and will share your great Thank you for your review!
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    I visited the location in Schaumburg after I heard it was the largest HOB in the area. I was embarrassed, insulted, and now I had no dress to wear for my wedding taking place in 48 hours. I was fairly honest at each place I went and showed the attendant pictures of the 'dress to beat' and instead of trying to help me find something similar to what I was describing I was looking for, the girl just bashed the other bridal boutique. I was told I would need 3 fittings.

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    Krys is very condescending towards me and acts like she doesn't know what emails and voicemails I am referring to, After calmly explaining that I don't want to get anyone in trouble/ don't want to argue- I just want My Wedding Dress(David Tutera for Mon Cheri in Ivory Abaster) she then hands phone to Alicia who yells at me saying, "I've been in this business for over 30 years and I don't make mistakes" and hangs up on me.

    Onze excuses voor het ongemak. Or, search near a city, place, or address instead. Our E-commerce website, HouseofBrides. Please don't buy here.

    Bad News: The sizing of the shoes was much smaller than average so I couldn't wear them!

    I would recommend her in a heartbeat! I'm sure it was helpful in finding a dress which made my experience so much better but compared to a competitor this was hands down a more personalized experience and more pleasant experience overall. I'm utterly disgusted and will ensure every bride to be I know does not so much as step FOOT in to this hot mess of an "establishment". I've left reviews, and updates on those reviews, only to receive 3 emails from customerservice@houseofbrides.

    I explained to her that my MOH who. I felt positive about the alterations department because they have worked on this dress with other brides. I found they still had not credited my account. I got engaged and had two weeks to plan as much as I could before relocating to Austria for six months before the wedding. I have called several times a week, spoke with Gay, (she is nice) but she said I needed to speak with Donna the supervisor.

    I was told I would need 3 fittings. I was told to wait outside and they will fix them. I wasn't asking for a refund. I wasn't shown any veils or jewelry or anything. I went wedding dress shopping at 5 different locations and was never able to find the perfect dress, but the sales associates always pointed out how great they looked and tried to make a sale.

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    From my understanding signature for receipt only costs $2. Had house of Brides not been negligent with such an expensive item there would be no issue here. Have you made your appointment for House of Brides Couture's 2 Day Bridal Sale? Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted.

    1. "I'm sorry but I simply don't have an update on the status," is a far better answer than lies, delay tactics, and hanging up.
    2. "The most amazing bridal shop I've ever experienced.
    3. A couple days later, they sent an email (that looked like spam) stating that they needed to place a rush on the order for $45 more.
    4. AND SHE APOLOGIZES and explains it was an OVERSIGHT.
    5. After going into the store, I collected all the measurements from my bridesmaids who are located all around the US, none of which live in Chicago.
    6. As you were browsing www.At first she said that there's nothing she could do because I had the dress altered.

      Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. Heads up: From now on, other Yelpers will be able to see how you voted. Here we are still waiting on the designer.

      I couldn't even believe how I was treated, and this is hands down the worst customer service I recall receiving in my life. I demanded to speak to the store manager. I did not pay for alterations until my fitting which they scheduled for six weeks later after the end of summer business slows down. I do more research and send Krys another email with an example of the designers dress in that color on both the HOB site as well as one from a random non HOB client.

      If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Internet-Netzwerk angemeldet ist, festgestellt.

      House of Brides had so many beautiful, high quality dresses when we went there to look for my wedding dress. House of Brides in Schaumburg has the worst customer service that I have ever encountered in any business and the most disrespectful management.

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