Get help resolving your EA game issues. Read help articles, troubleshooting steps, or open a support ticket to get back in the game. However, you will need to contact Origin/EA support. You will then have your options available, such as having a Live Chat with an advisor.
Their crappy advertising in Battlefield 2142 and now with everything surround Battlefield 3. Then I'm taken to a screen asking me to sign in. They demand to put a fucking trojan (Origin) on your PC if you want to play their games. They gave me a gift certificate to EA store worth more than I had lost. They made an awesome game and are worth the support, but it sucks that you have to go through shit like this to even try to support them. This submission is currently being researched & evaluated!
Blue post = action taken in line with the rules, non-blue posts are my own posts.
So I've been having this problem for months, and every solution given didn't work. So even if they know you’re trolling, they have to act as if they’re taking you completely serious. Swearing at the poor customer service guy just makes you an asshole and, in my book, means you don't deserve to get your money back. TaliciaDragonsong: I am absolutely stunned a company can act like this with a real, tangible product. Thank you guys in advance.
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Id have hung up on him too, they say the customer is always right but in my experiance that is rarely the case. If by some miracle it does work, it's always in offline mode, and there's absolutely nothing that I can do that would change that. If he had just called up and the first thing out of his mouth was, "Fix my fucking game you idiots" maybe EA would have a leg to stand on. If they're an asshole all I want to do it shut them down as fast as possible.
Bucks says that when the customer service person picked up, the first thing guy said (if this isnt all made up) was "You fucking assholes fucking double fucking charged me for fucking battlefield fucking 3! But considering I've heard stories similar to this one, I'll take this particular one at face value and assume he spent at least 1 hour being "calm", as he stated.
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As far as I know there was possibility to initiate a conversation with a Game Advisor via live chat.As others have said, I am pretty sure the person that posted this did nothing calmly.Asshole customers get treated like assholes.
Wow it actually goes through now, I tried multiple different browsers and it didnt go through until today. Yeah i can probably;y bite the bullet and call its just its going to take a couple of hours so its kinda a pain, I dont see why they cant have a trouble ticket system like steam so I can leave a message and get on with my life. Yeah, the customer service he received sucked, but that's no excuse to act like a complete dick.
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- According to the story, he didn't get angry until after the third time when it was obvious they were simply ignoring him.
- Add the further details in the fields and click next.
- After like 5 minutes, someone shows up and I explained my problem.
- AlmightyNTER said: I set my location informations from Hungary to United States and "Call Me" option has appeared but the live chat support hasn't popped up.
- Alternatively, you can reach Origin support by calling 1-855-ORIGIN-1 (1-855-674-4461) - phone support is available 7am-9pm CST (7 days a week).
Choose your topic from the drop down and type in a short description of your issue. Click on 'Next' at the bottom right. Click on Help with a game. Customer Support Chat Trolling refers to the practice of pranking a customer service representative while using their company’s live web chat service. Customer supports already have a shitty job dealing with shitty idiots who don’t know shit 90% of the time.
Thanks for pre-ordering. That means you don't have back to karkand, when did you purchase it? That's just not right. That's just not right.
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I only get the option to chat, when i select chat I never get connected to an advisor. I pre-ordered a digital copy of SWTOR through Origin. I really haven't had the time to try and fix this until now. I really hope this guy gets some sort of reparations. I really hope this guy gets some sort of reparations.
I am a Battlelog Moderator and do not officially represent EA/DICE/VISCERAL. I am a Battlelog Moderator and do not officially represent EA/DICE/VISCERAL. I appreciate you reaching out. I bought Dragon Age PC DLC on my steam copy bit it didn't install properly and when I rebooted the game it said I hasn't bought it. I called them once and they solved my issue.
On February 18th, 2010, Grasscity Forums member Californication submitted a transcript of a live chat session in which he pranks a Dell customer support representative. On May 5th, 2012, YouTuber binbad12321 posted video showing a prank chat with an Xbox Live customer service representative (shown below, right).
Are you behind a proxy?Are you unable to run the FIFA 18 demo on Xbox One?
I work as IT Support myself and have to put up with some of our own guys phoning in shouting and screaming because they cant do something on their computer or think we have randomly cut their functionality. I would suggest trying another browser, IE typically works for those who are having problems. I'm in a wait queue for the live chat, just 18 mins. I'm not even surprised or shocked when I hear these things, just think: yeah, bound to happen.
Have you tried using the steps outlined in the post? Having your feelings hurt is NO excuse to take $120 dollars of someone's money and then ignore them. He called in and got his money back and everything. He should have hung up and contacted his bank and his country's trading standards authority. How did you sold your issue? However frustrated you are, you don't tell another person to fuck off and shove something up their ass.
Finally a message pops up and it says the basic "Thanks for contacting us. First time was with my Dragon Age 2 order not going right (didn't get the code for the DLC), after which they promptly activated all the extra content I should have gotten. First time was with my Dragon Age 2 order not going right (didn't get the code for the DLC), after which they promptly activated all the extra content I should have gotten. Have you tried using the call option?
- " At which point, when the customer service person freaked out about having their ears blown out, they hung up.
- "If you need to cancel your order, Contact Us.
- "It's not what we don't know that gets us into trouble; it's what we know for sure that just ain't so.
- A friend of mine paid for BF3 about a week ago, and had been playing quite a lot since he bought it.
Just use Direct2Download next time, alot cheaper and their customer service is top notch. Maybe this link from the forums would help. Not that big of a deal, since I was just trying to download some shitty free Dlc, but right now my game money is split between either BF3 or Skyrim and that didn't help. Not you, but the support! Now I've heard a few ridiculous stories about people dealing with EA support, but could this have actually happened?
Those guys deal with enough assholes blaming them for things they didn’t do. Tried running it on Chrome, FireFox, and IE. Update: apparently you can use email if you go to ea's own support site. Usually you should act quickly when you see suspicious activity on your account. We're here to answer your Tweets from 4am to 9pm CST, 7 days/week. Well, as glad as I can be knowing I don't have the 64 players.
That's why I bought a physical copy Who would pay for a preorder before receiving the game anyway? The day after I come back to my account try to log in the Origin client and am asked for the app authenticator code. The demo should be available now. The only way they'll do that is if I torrent the PC version of MW3. Their crappy advertising in Battlefield 2142 and now with everything surround Battlefield 3.
Yes, I checked my spam folder too; I tried two months ago and same BS, Why havent they fixed something this big? You still need to have access to your email you registered. You're browsing the GameFAQs Message Boards as a guest.
Or if it was hacked find the email you received when the hacker changed your password or security question and click to link in it (if this change was not made by you, click the following link). Or run a program like HOLA? Personally I think the multiplayer is pretty fun, but I went in and sold my X360 copy of BF3 to Gamestop earlier today just because I read about the bullshit Origin users are suffering through. Reading this may have been the final push I needed to wait for skyrim.
Do I really have to wait until tomorrow to even submit the ticket? Do you guys still have a call center? DrPockets000: Relates to your comment as well. Dude -----> To provide the best support for your account safety, we take these questions via phone.
If this is what seriously happened to the guy, I find it pretty appaling treatment of a customer. If you are looking to get your problem solved quickly, check out our issue-specific info or have one of our experts work on your behalf. Instead of choosing the option "My account was compromised" which requires you to log in (a system designed by an idiot), pick the option "I can't log in to my account. Is there anyway to get back to the sms code notification?
Shouting at the guy was always a dick move, and now if he does contact other people about it, EA are just going to say that he verbally abused their staff and then this guy hasn't got a leg to stand on. Skyrim, that's your preference in games of course. So I contacted them and it took me to EA instant chat or whatever and I sit there and wait a while. So I press continue and it loads, and loads, and loads, and loads, and doesn't stop loading at all.
Browser addons can screw with the livechat.
I was trying to activate my Mass Effect 1 cd key so I could download the free Bring down the Sky dlc, but unfortunately all traces of ME 1 has all but vanished from the Bioware community site I was directed towards by google. I was unable to play games with my friends due to this, and I might not buy Mirrors Edge anymore, even though I loved the original, since I'd be forced to use Origin.
Same thing happened to me and i managed to reset my security question today. Search for your game you are having trouble with (if you are having an account issue select Origin). Shouting at the guy was always a dick move, and now if he does contact other people about it, EA are just going to say that he verbally abused their staff and then this guy hasn't got a leg to stand on.
- And I dont really feel like dealing with waiting a whole hour for a phone call either.
- And apparently that double payment thing happened to a few people, you would have thought EA would be all over it.
- And let's be honest, considering the overly greedy approach EA is taking to.
- And people WONDER why some of us are sticking with for Christmas.
- And to remind you (the reader), I have done EVERY SOLUTION POSTED ON THE FIRST PAGES OF GOOGLE.
- And trust me, I have been a Battlefield fan throughout the years, but they have gone too far.
- Any advice on how to fix it?
It costs nothing to be polite and you can get to the root of any problem much faster if you explain yourself clearly and show a little respect to the person trying to help you with your problem, when you start throwing blame around and screaming at that person you instantly loose any goodwill you may have received and you then become a problem customer. It looks like you're new here. It wouldn't be added to your Xbox if you haven't played Madden on there.
But he could just be a douechbag who hates origin for no good reason and is trying to make the double payment problem seem like it is happening to more people then it actually is. But on the other hand, anyone who just ignores a paying customer with a legitimate complain deserves whatever obscenities can be thrown their way. But the expansion shows as "Buy Now" instead of "Download".
Blue post = action taken in line with the rules, non-blue posts are my own posts.Blue post = action taken in line with the rules, non-blue posts are my own posts.
- The hacker apparently changed the email address, security questions, country to Afghanistan and my display name.
- For free (or if you already have an account) to be able to post messages, change how messages are displayed, and view media in posts.
- Why is everybody assuming what this guy wrote is true?
I entered my name, e-mail and logged into Facebook account, then I pressed "Next". I feel I am one step closer to a solution. I found a number, but it says that it's no longer in service, and to contact someone on live chat instead. I go through the regular Contact Us links, and all it does is say no one is available to talk. I mean your local network is clearly having problems connecting to the login service.
- Anyone have a worse story?
- Anyone have better ideas on how to reach them or have issues?
- Anyone know how to contact Origin in/from Europe?
- Anyone with two brain cells knows that is only going to make things worse, and evidently it did make things worse.
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EDIT: Basically said this. EXCEPT AS EXPRESSLY CREDITED, NO WEAPON, VEHICLE OR GEAR MANUFACTURER IS AFFILIATED WITH OR HAS SPONSORED OR ENDORSED THIS GAME. Ensure that you are not running adblock, and that you have popups allowed for the site 2 - Try at least 2 other browsers, I suggest Internet Explorer since it seems Chrome is the most likely to have issues with plugin problems. Everything, I'm biased to consider a story like this true.
Why can't it just recognise an existing origin ID. Why is everybody assuming what this guy wrote is true? Why would someone mess with a person on customer support?
I can access my hotmail email,but EA sent me a notification that I changed my email (which I did not) >> On November 8, 2015 9:25:19 AM GMT, the email address linked with your EA Account was changed to:. I can't even find the phone number to call. I click "Having trouble accessing your account". I don't know what's going on as I've had this issue for about a year already. I don't think EA gets that distribution of your products is an important part of marketing.
I select Manage my account from the drop down menu, then hacked account. I tried with Chrome (with uBlock turned off), then IE and Firefox (both of those also without any form of ad blocker). I waited 30 mins on the "Please wait while we connect you to an EA Game Advisor" screen for each of the browsers but I'm never connected to an advisor. I want to cancel my pre-order, and I have to do so through the site, but the site won't let me.
What could you suggest? What tragic event must occur so one becomes an Origin defender. When I click the next button from that screen I get this loading wheel: That loading wheel never goes away. When dealing with customers, I will always go the extra mile for a friendly customer no matter how stupid their problem sounds. Where is the phone support number? Whether the story is true or not, the guy involved is clearly a douche bag.