Cable or internet connectivity issues? Call us or visit a Cox Solutions Store. El botón de chat se actualizará tan pronto tengamos un agente disponible para. Cable or internet connectivity issues?
I used to do it because I didn't give any craps, but you can't expect most people to. I verified the information and right now there is an outage in your area which is affecting other customers as well, currently, our technicians are working on the outage, as you are a valuable customer to us I hope you understand that we are here in order to solve this as soon as possible. I was very specific when I said I wanted no premium channels because I am an avid Netflix user.
It used to be that businesses bent over backwards to please the customer. It was right initially, but now it's around 7Mbps Chris: Download is reporting 5Mbps Allie B. John whitcombe: What is causing the outage? Less then 36 hours and the AC is stuck in ON position and I've been on hold for 45 minutes. More detailed instructions are presented on our website for obtaining information from our operators. My experience with your company over the past week has been nothing short of miserable.
Please write down the string of numbers including the 3 periods. Point being: Don't hold it against the tech support rep, hold it against your ISP. Point blank nothing good since I got the service. Running f55edc8 country code: NL. Since calls are "monitored and recorded for quality assurance", I HIGHLY recommend a District Manager listen to the recordings of my phone calls to see the quality of their employees' "help" to customers.
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They have MONOPOLIZED Hampton Roads and I am even considering taking it into my own hands to create competition. They have rescheduled our install 3 times and push it out 1 week every time. This is the best live chat for Cox Communications - Arizona, but it's the #2 way to contact them overall according to 120962 GetHuman users. This ought to be the easist of any problems they deal with all day. This will take me a moment while I look up your account information.
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Why is this taking so long and why will they not send out apologies and notifications of what is going on, updates ETA etc. Why would I want to pay 168. Wi-Fi does not work for more than half an hour and then you have to reset modem. Wish I could give 0 stars. Wish I could give 0 stars. You are not currently in a chat session.
So 3 calls later I am informed that they can't close out the work order as I need to come in and exchange the modem to the lower one. Sometimes if we were lucky we could see a generic problem w/ the signal or with the modem, but for slow speed it usually checked out fine. Sorry is not available yet in your area. Sorry is not the information that I have in our system. Take your business elsewhere and save yourself from despicable treatment. Thank you for this chat, we appreciate your business.
Those over 40 will remember. To get each contact details you must scroll down the page. Turn on the cable modem. WORST customer service (via customer service hotline) of any business I've ever spoken to. We couldn't find an accurate position.
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If you still need assistance, please close this chat and try to open a new one. In fact, users may also connect through Cox Communications social networking sites and chat for you queries. Info: Welcome to Cox Live Chat Support. Instead I receive an email saying my installation is now complete. Is a Cox Communications customer support hotline easily accessible to you round the clock 24/7. It involves some serious issues in my life that need attention immediately.
Before you start live chatting an Cox Communications - Arizona Amazon rep, write below why you are contacting them.
- But I recommend not using them because half the people I spoke with had no clue what they were talking about or who to transfer me to.
- I had no choice because in my area, they have monopoly and there is no other service available.
- Cox helps you bring your digital life to life.
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I would've given NO STARS for this review however this site requested a star in order to submit this review. I'm pretty sure Greece, Haiti and Botswana ALL have better service then this. If it weren't for the fact that I live in a complex with no other alternatives I would cancel this second. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.
Carlos concluded there was nothing wrong but he would not charge me for a service call (customers charged when nothing is determined. Carlos was out of PV location, employee not a contract worker 20 years experience. Click the x next to this line. Cox Cable is a reliable company with really good employees but they are not always accurate with their work on service calls, several more visits from techs are needed to get the job done correctly.
Best for Businesses who provide entertainment to customers, households on a budget or staff members and customers with special interests.But Cox told me they purchased Xfinity so I was pleased, knowing the level of customer service I was already familiar with.But in my heart they get NO STARS!
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When I called, I was told my promotion expired (BTW, COX promotion is a scam, where they never disclose their regular price and discounted price anywhere in any contract of the amount). When I questioned the obligation they offered a $25 credit however I was proposing a different approach. When asked to talk to Manager, she said, there is no one else available. When you have corrupted files or large number of files in your cache, Web pages may hang or not fully load.
That was not her problem. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The amount I was paying previously was about $185 per month. The individual promised me an e-mail later that evening with the time of the install now on Sunday. The representative took payment for the deposit and scheduled me another installation date for April 16th. The unique user experience powered by touch is inherently more engaging," described Esser.
- At $350/month, very poor support.
- Attorney General should be notified of COX's unethical practice.
- Basically treating me like an idiot.
- "The interactive content is driven by personal viewing history and individual profiles.
- After several calls with managers they finally agree to lower my cable service to standard and delete the extra channels as long as I return the fancy cable box.
- And the off putting insulting customer service representatives is more than anyone should have to take.
- Are we as customers with pristine accounts paid in full supposed to accept this treatment?
- Are you looking for Cox Communications customer service support helpline for TV, phone and internet contact phone number?
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I give this Cox a minus 0 and will leave them. I have extensive experience in the customer support field and love to learn anything that will further my career. I placed over 11 calls to Cox. I received a email for a bill of 672 dollars. I switched to DirecTV and am looking for a new internet provider. I told the rep during the chat that I had other pressing matters to handle the week of July 10, 2017.
Heads up: From now on, other Yelpers will be able to see how you voted. However, upon being transferred to the billing and then to the "Loyalty/Retention" departments, Cox took a very different tone. I accepted the change because it would result in a reduction in my monthly bill. I called Cox Customer service again and once again excuses why the refund has not happened. I do apologize for this inconvenience. I gave them a one star, only because I had to give a star.
We may be able to tell you the right questions to ask or things to say. We must break the monopoly of COX and AT&T and request FCC to make other providers' service available just like cell phones without contracts and free to get any service. We require contact information to ensure our reviewers are real. We still don't have a phone. Well I call myself going back to COX cable but when they came out to install the services this is what I got.
For an internet company, this type of customer service is truly embarrassing and reflects so poorly on the company as a whole. For over 4 days now, we cannot send E-mails from this account, we are on vacation and my wife needs to communicate with her clients. Furthermore, they said they could not bring my monthly charges back to the $185 I was paying before this whole thing even happened, saying that the rate that I had before was now lost and gone forever. Got the fancy alarm system.
Need to do the ping test. No thanks to COX they SUCK! Now, if you use a service with a phone line and need to cancel, you need to provide Cox with the Pin # at the top of your bill. Okay, now I was trying to pay my bill and was informed that I owed another deposit of 110 which no one informed me of until I was actually trying to pay my bill.
But this was not done.COX Customer: Can you tell me if Cox Gigablast Internet is available in my area?
That said, the point of this review is to explain the glaring flaw in which their service cancellation works. That said, the point of this review is to explain the glaring flaw in which their service cancellation works. That was 55 years ago.
Their "tech" support isn't trained in tech support, they are seat fillers reading from a watered down FAQ book, you can get better results just googling your issue. Their customers come last. There was zero we could do, we didn't even have any way to see what speeds they were currently getting. There was zero we could do, we didn't even have any way to see what speeds they were currently getting.
Delinquency on my credit (which at 23 hasn't been established) since the equipment wasn't returned. Did you not figure if there was anything they can do from their end it would require them to reset your connection? Don't even waste your time. Even the 12 month HBO promo was not honored. Every time I called, I was placed on hold for hours, first Billing dept. Feeling frustrated and abused! First, restart your computer and then clear the cache in the browser.
COX Customer: Yes, can you check what the Upstream Signal-to-Noise (SNR) is currently for my cable modem?