The allure of Couture is at House of Brides! Shop our wedding dress collections for Couture designer gowns. Our exclusive Couture bridal. House of Brides has the largest online selection of wedding, bridesmaid, mothers.
I knew they carried the designer, so I called to find out if they carried the specific style. I only have 9 days to scramble for dresses because House of Brides is not able to deliver our dresses on time that we ordered from January of this year! I ordered a dress here in September 2016 for my wedding in May 2017.
- Already irritated I went along w it.
- And blamed the fabric of the dress.
- And was not utilized by house of Brides or offered as an option to us as the customer.
She listened to the feedback I had about each dress and made helpful recommendations. She quickly rushed me out. She said the manager was actually going to be at the store that evening so she would have her call. She took 100% payment and never submitted the dress order. She tried repeatedly to cut me off before I was even done explaining who we had spoken to and the dates we had been given. She was able to completely remake the dress so that is was the perfect fit for my body.
Working there was a nightmare. Worst Customer Service Ever!
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HOWEVER, my wedding is in 5 weeks and I still do NOT have my dress. Had house of Brides not been negligent with such an expensive item there would be no issue here. Heads up: From now on, other Yelpers will be able to see how you voted.
First, she had us go with her to pick out dresses from the racks. For alterations I was treated even worse! For the rest of House of Brides.
If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. If you get lucky, you may have a good experience. If you're using a laptop or tablet, try moving it somewhere else and give it another go. In every conversation, staff would tell me the order was placed.
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The manager begrudgingly “price matched” their own website (Which says that this dress will arrive in 14-16 weeks) I was told the dress would arrive in April or May. The ones I had selected were all well worn since so many brides try them on. The second I got into the dress I indicated that it was too tight, despite the fact that I had lost 5 pounds since my previous fitting. The sleeves were done so sloppy.
At the top-right hand corner of the window, click the button with three dots on it, then Settings.Chris then proceeded to say that if I had common sense I would have never left the store on that Saturday if I had any concerns with the merchandise.Com entry and click Remove.
Updated on 02/01/2016: Since I posted the review, and turned them in to the BBB, They have since reimbursed my money. Very accommodating place and they let me try on as many dresses as I needed to to help me make my decision. Was so kind, patient, and helpful. We apologize for any inconvenience. We appreciate hearing about your experience and will share your great Thank you for your review! We appreciate hearing about your experience and will share your great feedback with our salon.
My dress fit like a glove! My fiance told me to go find a new dress that makes me as happy as the day I found the original dress so he can feel good about putting out that kind of money knowing I am happy with my dress and we will have to try to sell this one on eBay or something. My wedding was last weekend, so when I called today to finally get my refund - they told me my dress was there and to come pick it up. Nidia the manager was always very helpful.
This alterations manager does not know how to do her job and she surely has never been taught manners or respect. This is my first experience with Nadia, the store’s “manager” who made a number of excuses and tells me that the dress will come in 3rd week of June! This is your worst nightmare if you buy from them. This place is a huge scam! Try again later, or search near a city, place, or address instead.
None of my bridesmaids received confirmations from you when you placed the orders, so we did not have confirmation orders to help your staff track them (the first representative said she could not give us that information nor the order numbers), they were not informed you had held up the orders, you did not advise them at the time you placed the orders that they should make the orders rush orders to have time to receive them before they traveled to Youngstown for the wedding and the events preceding the wedding (and for alterations).
- Dresses were placed 6 months before the wedding date and have yet to arrive even though they were supposed too over 2 months ago.
- The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.
- I visited the location in Schaumburg after I heard it was the largest HOB in the area.
- That leaves me in a bind to order elsewhere because now it's seven weeks until the wedding.
At first when I bought my dress I was annoyed of how I paid $2800 for a dress that was marked $1300.At my first fitting, the dress was already pretty snug on my waist; but when I came back in for my second fitting, the dress had been taken in so much that it was a full 2 inches away from closing.At the fourth fitting, the dress finally zipped up (with a bit of a struggle)—it did not occur to me to insist that they let it out further.
Do not ruin your wedding planning experience with these horrible, horrible sorry excuses for people.Each designer embodies unique details and luxurious embellishments adding elements of individual style and classic timeless elegance to any every women.Every time I went there, I would see 3-4 girls just hanging out at the front desk.
The up side and the enjoyable part of working there was working with brides and working with coworkers who were absolutely amazing! The website claims that it takes 7-10 days for a dress to be delivered from the store to one's home. The worst part is I live out of state - which they know so I feel like there's nothing I can do about it. Then going into the alterations dept. There are 6 dresses total. They are paid on commision, so expect to be very heavily sold.
We ordered my bridesmaid's dresses from the Glen Ellyn store in January of this year and paid in full. We require contact information to ensure our reviewers are real. When the dress finally did arrive, my mother went to pick it up during store hours and Shabby wasn't there. When we asked about a specific dress and the designer, she said it was policy that they do not share that info to protect the designers.
In fact, they can't even immediately give me my money back. In summation, the work they do at House of Brides is appalling. In the window that pops up, make sure Location is set to Ask or Allow. Integrity is the foundation of trust between a goods or services provider and their customers, and House of Brides seemingly is not even remotely interested in trying to appear to have any integrity. Is THIS how much care you take for a Bride's MOST IMPORTANT day?
They could never give us any helpful information whenever we call so we were forced to leave numerous voicemails to the manager and asst. They even argued with me about the costs even though I had my paper quote from when I purchased that is suppose to guarantee you that price. They even argued with me about the costs even though I had my paper quote from when I purchased that is suppose to guarantee you that price. They have a TON of options that are reasonably priced.
It doesn't even make sense that a dress would sit in a distribution center rather than being sent to a store or a customer. It fit so well, you would have never known that I bought a sample dress. It is obvious that House of Brides is not worried about repeat customers (and it’s the perfect business for that). It's as though I felt I were working with family. Just because something is on sale or clearance, it should be stated if it is in poor condition! Just stay away from this place.
Placed a rush order for additional fees on 2/02/12, called to confirm it was processed on 2/03, 02/06, 02/08, 2/10, 2/13 in addition to 2 emails. Please don't buy here. Received the dress with a 1/2" difference in the front and it was delivered literally days before the wedding date. She didn't recommend anything or act as if she had insight into the wedding gown industry at all, it was pretty much pulling things off racks. She helped me feel like the princess I always wanted to be.
I wouldn't give them a good rating for value, even though the dress was cheap, as had I known the experience would be this awful, I'd have gladly spent ten times more. I wouldn't recommend it to anyone in the future to even waste their time looking here. I'm utterly disgusted and will ensure every bride to be I know does not so much as step FOOT in to this hot mess of an "establishment".
I paid thousands of dollars and after a lot of back and forth with her about the correct color and sizing and she confirmed that she ordered the dress and it would arrive early March 2017. I picked my dress up last week and to my naive mistake did not check it until I got home. I placed a series of orders for bridesmaids' dresses which were received by House of Brides on June 14, 2010 which apparently did not get sent to the manufacturer until July 16, 2010.
I could have done a better job and I'm no seamstress! I could have done a better job and I'm no seamstress! I explained I had the dress altered because I was freaking out that I couldn't get a hold of her or anyone who could help me for that matter, and that my wedding is not in less than a month at this point. I had read many reviews about them, unfortunately, only after determining that I have an issue in my hands. I had the most wonderful experience today at this location.
- As I have now heard all too often from other customers of this company House of Brides has no scruples, they will take your money and never contact you again.
- As a buyer and a bride, I paid in FULL and was LIED to for MONTHS and didn't know if/when I would get my dress.
- At first she said that there's nothing she could do because I had the dress altered.
- After multiple attempts, she never once picked up her phone since she took my money.
- After trying to reach her through multiple calls and texts, the lazy store owner texts me that the store will be open at 2pm.
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Thank you HOUSE OF BRIDES ladies for making my dress experience so special! Thank you Maria for a wonderful job! Thank you for making my dress fit and feel amazing on me! Thank you for your review! Thank you for your review! The Monday before my wedding I had my final fitting. The fitting room I was in looked more like an office and the lighting was an awful blueish shade.
I told her what it was and asked for the confirmation and tracking. I told her yes and the manager never called only the shipping department. I trusted the boutique to know how the dress designer’s dresses actually fit – and to order the dresses accordingly. I was so upset I left the store in complete hysterics because they insisted they couldn't and wouldn't do anything further. I went through them for the alterations too, and the seamstress was amazing.
I went to the store and tried on the couple. I went wedding dress shopping at 5 different locations and was never able to find the perfect dress, but the sales associates always pointed out how great they looked and tried to make a sale. I worked with Irene (she has since moved out of the city) and from the first minute we walked into the salon she made the entire dress. I would never go there again or recommend them to anyone.
The interactions I had with the actual bridal salon left a lot to be desired. The last fitting for the sleeves I was rushed. The manager Nidia is the most unprofessional and awful person that you could potentially deal with in the planning of your wedding.
She was also wonderful at suggesting slight changes that could be made to make different dresses look that much more amazing! So 16 days before the wedding, I had my first dress fitting. So for the past 5 months, I have been waiting for a dress that #1 probably would have never come, or #2, if it did come- would have been made by some slave child from some caves in China. THIS EXPERIENCE WAS AN ABSOLUTE NIGHTMARE THAT I HOPE NO BRIDE EVER HAS TO ENDURE.
Keep in mind, they only said this after asking the name on the order. Last week there were tears of another kind. Long story short, I still have not received an apology or the FULL REFUND that I deserve. MacOS may now prompt you to enable Location Services. My attendant helping me (I won't call her out) was so pushy. My dress arrived and fit perfectly. My dress finally arrives June 20th (they told the manufacturer on the order form that my wedding was June 26!
No one took the initiative to try to rectify a situation that one or more of your employees created by 1) not processing the order when it came in, and it came in twice,once via your website and secondly by mail, 2) holding up four orders when only one person had a problem with the credit card and 3) never informing the customers about their being a problem until when, according to your staff, it is too late to rectify the problems.
I purchased a sample dress that was twice the size of me. I refused to order in the store, the ladies there were all stuck up and RUDE! I said yes to the dress! I should have demanded that day that it be fixed and not left. I started to cry upon trying on my dress because I knew it was the wrong color.
Here we are still waiting on the designer. I actually found my dress here! I almost didn't make an appointment here because of the reviews, but I'm glad I gave them a chance.
I almost didn't make an appointment here because of the reviews, but I'm glad I gave them a chance. I am only calling to get a status update. I am writing this now prior to this appointment and am really contemplating what to do. I call the next day 3x finally get a hold of her. I can't get anyone on the phone and I live more than 1000 miles away! I contacted them via email during August and again in September 2011 to get an eta on delivery as I'd paid for rush delivery.
Often, the largest measurement determines the size to order for the style. Ok, so by the time I got to HoB I had already bought my wedding dress. Once they get payment in full, they treat you like a complete stranger, as if you never existed and don't matter. Out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+. Paid $1200 for dress and never got it.
They listened to all my concerns. They took the money out of my bank within seconds of me paying for it then emailed me 5 days later to say they couldnt. They viewed the gown and tried to feign their disbelief that I got such a detailed dress with all of that ruching for so cheap that they would not have sold it for that cheap and they didn't have anything for the price I paid (Isn't it a chain store?