Reviews of House of Brides "I stopped by the salon on a whim a couple weeks ago when I. Photo of House of Brides - Naperville/ Aurora, IL, United States. House of Brides is a Bridal Salon in Aurora, IL. Read reviews and contact House of Brides directly on The Knot. House of Brides has the largest online selection of wedding, bridesmaid, mothers & special occasion dresses at the lowest prices guaranteed.

Good luck getting a call back.House of Brides has given me the worst experience I have had while purchasing via the internet.
  1. Could look up the orders by the customers name, which was not true.
  2. Didn't matter that this issue was not my fault.
  3. First of all, because the dress was perfect, and second of all, because they were understanding of the many unfortunate incidents in my life.
  4. Getting a hold of someone when wanting updates was difficult though.
  5. There was no communication from House of Brides notifying me of the issue before I called them. There's easily 6 inches on each size of my torso that need to be taken in - not an exaggeration! They weren't very friendly, and the dress selection was terrible for anyone who's larger than a size 10 or smaller than a 6. They will do a discount on 1st visit. This place is my least favorite/landmine.

    We perused the store for about 10 minutes and noticed all of the prices were much higher than David's Bridal which is right next door for almost the same dresses. We stopped in to look at dresses since we were in the area. We've all asked to speak to the Manager, who is never actually in the store. Wedding parties can express their own style in Bill Levkoff bridesmaid dresses! Well, try and find her!

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    • And when I mentioned an idea I had, she ran with it and found my perfect dress.
    • At this point I have had it!
    • BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
    • Belle Vie was super fancy, of course.
    • Calls will not get you anyone but the first person that answers.

    This store needs to have a wide arrange of sizes. This was weeks later. Try again later, or search near a city, place, or address instead. Waited six months and called them with no answer as to why I haven't got my dress. Was clear that my consultant ordered dresses 2 inches too small! We apologize for any inconvenience and we invite you to contact Customer Relations, to further discuss your issue.

    Our sales consultants suggest the customer's size to order according to the designer's size chart and guidelines. Plus the clerk said that she would check up on the dress and make sure that it was coming in on time. Plus to top it off I was measure 4 sizes to big. Refresh this Yelp page and try your search again.

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    My fiance told me to go find a new dress that makes me as happy as the day I found the original dress so he can feel good about putting out that kind of money knowing I am happy with my dress and we will have to try to sell this one on eBay or something. My sister told them the wedding was 1 week before the actual date on advice from another person with a unfavorable experience at HOB. My veil did not arrive until after the wedding.

    If you happen to stop in when the manager IS there, she will confirm all of the above, as well as throw in her boss' fake email address. If you have a knight in shining armor who likes to yell at incompetent people, you might be able to convince them to ship the dress a week earlier than they planned. If you're still having trouble, check out. If you're still having trouble, check out. In the end the ladies in alterations even loved the dress cut off.

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    • " She tried flattery and went so far as to stroke his arm while trying to get him to stop berating them for lying repeatedly about the ship date.
    • " The next day, I went in, and I'm once again quoted the higher amount.
    • After I went home I realized I forgot to ask who the designer was.
    • And mine was even on clearance so I got a $2000 dress for $900!

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    It is suppose to be a great time in your life not this stress. July 1st it was there - not too big of a deal. Labor Day came and went and I contacted the shop to hear they would be in by the next week. My Maid of Honor was just about to close the curtain and help me into the dresses when Loren barged her way into the fitting room and announced that she was going to help me with my dresses.

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    I ended up having to take a day off of work to go pick up a physical copy of the check because they would not check there bank records. I even told the seamstress and the girl at the counter that although it has been a few weeks since I had last viewed the dress it seemed like it is not the same dress. I finally spoke to the manager who was unable to help me so I contacted customer service who was very accommodating. I have no dress despite paying more than $1400 in December.

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    • I explained the situation to her and she agreed to take the dress and pass the information along to the alterations manager the next day.
    • I got an amazing dress at an excellent price, and had all the alterations done at the same location.
    • In the meantime, my daughter was in an absolute panic trying to run around Indy looking for a dress that was the right color, in stock and reasonably fit her.
    • My mom & I had to select styles ourselves, and that wasn’t necessarily easy or what i was expecting when I went.
    • I then spent two weeks calling EVERY DAY to try to talk to a manager and find out where the dresses were.

    I told the House of Brides I thought $375 was a lot for a hem and taking in the sides 1" so I took my questionable dress with me. I was a bridesmaid last year and that wedding party went through David's Bridal - Let me tell you between the two, David's Bridal was AMAZING compared to this nightmare with House of Brides. I was embarrassed, insulted, and now I had no dress to wear for my wedding taking place in 48 hours.

    I demanded to speak to the store manager.

    How do you conduct business like that?However, I adore my gown and it looks lovely.I am going to fight for all of the brides out there who have been wronged.

    We apologize for any inconvenience and we invite you to contact Customer Thank you for your review. We appreciate your taking the time to write about your experience and will share your great feedback with our salon. We had a fantastic experience there, where the bride tried multiple dresses that she adored. We invite you to contact Customer Relations, to further discuss your issue.

    I am still dealing with the headache of ordering from here.I asked why the distribution center hasn't shipped it to the store then.I bought my dress from the Aurora location in June and was promised early November delivery.

    I was offered no explanation or information, in fact, the store manager directed me to go through HOB customer service. I was so upset I left the store in complete hysterics because they insisted they couldn't and wouldn't do anything further. I was there for an hour and a half and tried on a total of four dresses.

    She also claimed the Orland Store manager would have to call me with more information. She connected us, but only the voicemail came on in which I left a message. She did not listen to the bride's taste preferences - "elegant, sophisticated, graceful" - at all. So if it actually had been April 6, I would have had about two weeks to mail the dresses to my bridesmaids and have them get the dresses altered. Thank you for your review. Thank you for your review.

    What am I supposed to do with a very expensive pair of beautiful shoes that I cannot wear? What was I to do at the last minute with this dress? When she returned she had suddenly done a 180 and claimed the dress was at their store and scheduled to ship on Tuesday the 1st. Which one did you end up purchasing a gown from and why?

    On top of that, I had some out of state bridesmaids who had to wait for the dresses even longer because I had to go pick up the dresses from the local Illinois location and ship them to the out of state girls, delaying their alterations even further. Our bridesmaid dresses are available for special order meaning the dresses are made according to the style, size(s), color(s) and other specifications on an order.

    Never receiving a call back (that's if they answered the phone). No one could give me an answer and it seemed as though the manager and ordering department were never in the store. Now we are 10 days away from the wedding date. Now, to describe the customer service.

    That isn't even the worst of it. The BBB grade is based on BBB file information about the business. The dresses were not in very good condition, even for floor models, and the prices seemed high even for designer merchandise. The dresses were not in very good condition, even for floor models, and the prices seemed high even for designer merchandise. The manager was more rude than the staff. The next day, I went to Bridal Mansion of Lisle (where my mom bought her wedding dress 30 years ago!

    I looked there for my wedding dress as well and didn't even end up trying an on because of how rude they were. I said, “Okay are they now shipping it to me. I still argued that a 20 is still too big, but they assured me that in order to fit my hips, it needed to be a 20.

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    I would like to have my order canceled and the bridesmaids' refunded for the four dresses which will not arrive on time or have you put in a rush order that will expedite the dresses so that they will arrive on time. I would recommend House of Brides! I'm a bridesmaid in my friend's wedding - so it was myself, 4 other bridesmaids, the bride & her mother and future mother-in-law.

    The online dresses came in before the one we ordered in the store. The place was hard to find as there is no sign on the store. The rep finally joined us (about 10 minutes after the start of our appointment) and pulled about 5 short dresses that looked like communion dresses, or dresses for an 8th grade dance. The store ordered the wrong size dress so it was too tight around my bottom and legs.

    I went through with the pinning but not being sure the dress was the same one I actually chose, I did not go through with the alterations and a friend of mine told me of a seamstress/alterations/tailor shop she got hers done for $30. I would give this place 0 stars if I could but unfortunately that's not an option!

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