And billing info and more. You can also use live chat. Time Warner Cable has merged with Charter Communications.

  • I happened to see the second tech arrive through my remote security camera so I was able to get home before they left.
  • Why oh why didn't I listen to myself?!

That antenna with 5 stations is actually looking good if it means I never have to deal with TWS again. That the service promotion had ended. The below given are some of the other Time Warner Cable customer service phone numbers, which are useful for contacting specific departments in Time Warner Cable. The best part is that I had 2 colleagues in my office when I called because of other horrific customer service experiences with Spectrum.

He lied explain that he left the door tag on my door which he never did. He stated that it would be no problem and he would call me back with more information. He went out and got the same attitude she had given me.

A supervisor from Spectrum has called saying that because I accepted other promotional packages they can't put back on the $9.

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After merging, the loss of connection has become much more often, could be several times within an hour.

Forced switch to SPECTRUM - Prices went up 41% from JAN. Found out that X amount of customers have to call in before an outage is declared. Had a roommate who left went in to get my service switched into my brother's name.

Discover and share new music, movies, TV, books, and more. Don't even think like I did, that this internet service is anything like it used to be. First installers used modems packaged as new but were clearly used. First off I explained the exact services that were needed. For more information about reviews on ConsumerAffairs.

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I will NEVER use this company in the future. I will be going up there to speak to a manager. ITunes iTunes is the world's easiest way to organize and add to your digital media collection. If you could change the name to Spectrum to avoid confusion, that would be my only recommendation for future. If you need help they can send a tech out in 3 or 4 days.

I have been in Telecom business for over 20 years as program manager! I have been with TWC for 2 years and after their new customer pricing ended after 1 year, they raised the price. I know all about this costs and logistic well.

Well this fix helped for another 3 days at best and you know what I'm going to say. We’ll give you a glimpse of more of our powerful real-time ad analytics. When I asked him if he owned the company he replied no, so I told him I wanted someone that could fix my problem. When looking at my bill I noticed that I am not receiving the discount that I was promised when I signed up for their phone service. When looking back at some previous bills it's not there either.

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And the music we love. As a network engineer, the fee is laughable because it doesn't take much to set this up, but that's not my main issue here.

Time Warner charged excessive amount to old customer for internet service. Time to upgrade to the full iSpot TV Ad Analytics platform. To June 2017 with decreased good channels. To read the LivePerson accessibility policy, please go to the. Use Virtual Assistant to get answers about your services. We got TWC installed one month ago and it was great for about 2 days then the problems started.

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I asked throughout the call for them to check for an outage but since not enough people has called in yet they wanted to send a tech out. I called and spoke to many people yesterday. I called customer service and they told me I had to buy their service just to reactivate my email. I didn't even receive a courtesy call to let me know that he was on his way even though that was not necessary because I've been waiting for him for hours. I do not even know where to start.

Who would think a customer, willing to pay $127 a month for service - would suddenly be willing to pay 3 times that. Why do I have to complete a CAPTCHA? Wires had been left exposed in the rain. Wow what great service, if we ran our business the way you run yours we would be out of business! You only get call centers from abroad.

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Advertisements on this site are placed and controlled by outside advertising networks.After beginning, "Dear Cunt Martinez," the letter says, "We know you recently decided to cancel your services.

So I get transferred AGAIN and then was told a supervisor would call me back and they were going to correct the situation and never received a call back. So this person number 7 tells me I have to call back in the morning because the department that can get this restored is closed at 9pm. So, I drove to the physical store and returned the box. Something went wrong, mind trying again? Speed tested through Netflix was at less than 2 mbps.

They came on time and got confused about the address and I tried to help them with documentation, emailed to sales rep within minutes, on the phone with so many people I lost count just to make sure the techs complete their work and don’t leave. They didn't even bother to let me know what was going on. They just sat there shaking their heads. They offered a Latin package and it was ok until They started taken channels out of that package.

The company responded after I told them to come and pick all their equipment which would be gathered up and put outside in the rain! The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their 'live chat' feature online and called in and spoke to a representative regarding an issue with my cable box. Then you are stuck. These companies are getting too big and just want your money for crap.

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If you're already in a chat conversation with a rep from Time Warner and aren't getting anywhere, you might want to have one of our pros take a shot on your behalf. It doesn't matter if I go to a company that has a contract. It feels great to cancel the service and I will never tolerate this abuse and will cancel at first sign of price abuse! It took him more than a month, but eventually the installation appointment was scheduled for Monday July 24, between 11 AM and 2 PM.

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This internet service provider is hands down the worst one I have had to deal with. This is not right as I never asked for or added other services as I have all three as it is! This time it is a male tech that indeed fixed my internet by running a brand new cable from the outside box to my receiver. This was the only customer service representative that actually helped me. This went on and I turned on the ** button because I HATE BUSINESSES THAT EXIST TO CHEAT.

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And everybody in the customer service is just telling lie after lie after lie to cover up to insinuate that they're doing an effective job.
  1. "Our investigation showed that this was done by an employee at a third-party vendor.
  2. "TWC called me three times this morning and I finally spoke to someone about an hour ago who sincerely apologized and let me know they would ensure systems are in place so this wouldn't happen again to another customer," Martinez told Ars.
  3. A month plus taxes and fees and it was suppose to be for LIFE as long as I maintained all three services in good standing.
  4. I told that lady off so fast telling her I didn't have to tell her anything. I urgently called and chatted many times (because of their bad chat connection, technical system and useless customer service) including a 30 min hold to talk to a SUPERVISOR which I did NOT get to talk to. I want to give a shout out and apology to AT&T for ever leaving them.

    Below given is the TWC mailing address, in case you want to reach out to them using mail. But I guess as long as you gauge the current ones, it all evens out. By the way the modem failed because there was a short in it. Call Spectrum at 3 pm to get internet. Clearly they are just trying to demonstrate potential corporate synergies with Comcast.

    She quielty tells him that she's busy on the phone with the cable company before quickly closing her browser showing a Monday and Friday cat meme. She simply hooked up the correct wire (locked the box this time) and was going to leave. She tried to fix the issue and get out of there without anyone knowing.

    I filed a complaint with Better Business Bureau and FCC. I go through my story again and get the same exact responses except that this guy doesn't have a supervisor. I had personal info and family pictures saved to that email account and Time Warner decides to go ahead on their own account delete everything.

    Please do not utilize this company. She kept pushing me to have a tech come out to my house because it was "probably an equipment" issue. She never even came to the apartment, my husband happened to look out the window and saw her at the box outside. She never even looked at my equipment inside, she knew exactly what the problem was before she even got to my place.

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    It was close to the end of the day but I work in customer service, there is Never a reason to make a customer feel like they are bothering you as soon as they come up. Many calls received today by Spectrum supervisor and other people that the service/installation will be in today. Mathew ** was the supervisor from Spectrum I met with and Mike ** from Cat 5 was the rep who was to repair the damaged sprinkler. My interaction and their technology puts Time Warner/Spectrum at shame!

    I literally was on the phone for 2. I needed a great, fast internet as I have cut the cable cord and gone all streaming now. I never asked New York State Attorney General Eric Schneiderman directly for help, I'd simply cc'd him a few times my ongoing TWC/Spectrum ordeal with arbitrary price increases and two months worth of lies. I then asked him to speak to a supervisor and he told me NO because they were only going to tell me the same thing.

    We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again. We hopped back in the car and went and got it. We wonder why If UNIVISION was part of INSIGHT, TIME WARNER CABLE.

    Heard about Time Warner being crooked. I HAD PAID FOR THEIR CRAPPY INSTALLATION. I HATE this form of customer service and besides not everyone has a computer. I also told them I WILL CHARGE SPECTRUM $500 for time spent. I am not naive and know that this too will happen, but I will stay with them until they get outrageous. I as a business we booked their service for internet, phone and TV (Triple play) on Aug 16th and scheduled for installation on August 28, 2017.

    My internet connection will randomly disconnect for five to ten minutes at a time, which happens two to three times in a single day. Never happens, equipment is junk. No one showed up, no one called. Now after the 2nd year they are claiming another promotion ended?

    • " I have apps on my pc that show all the networks in my area and channels and signal strengths, etc.
    • " Now, the same thing has happened to a Time Warner Cable customer named Esperanza Martinez.
    • "It is a letter stating I requested to disconnect my service, which I never did.
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