Find contact information for sales and Customer Service. Get help with your. Ask Verizon automated chat. Learn about our online Live Chat service, available for both sales and customer service, when its available and how to use it.

It’s the quickest way to get your hands on your online order. Kbs is on the extreme low threshold of 3G, but we're really only getting about 62kbs. Leaving as soon as my contract is over!

In the past four years I have perused my bill and do not remember seeing a charge of $10 for an additionally telephone line. Instant answers from our automated support assistant. Instant answers from our automated support assistant. Insulting will not be tolerated. Is there anything else I can do today and have I helped you 5 stars. It worked brilliantly for about two months.

You can online in My Verizon. You can use the. Your last billing statement indicates you have a past due balance on your account.

We were told at that point everything should be okay - it wasn't. We weren't told this was up for debate at this point anymore, we were told she was making it happen. We won't be able to offer a "Chat Now" button if all of our representatives are chatting with other customers. Welcome to the unofficial community for discussing all-things.

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Let me know if there's anything I can do to get my money back. Lmao, nah, no matter what I'm paying, they should be ashamed of such shittyass service. Make sure you request paper bills.

I have been a customer with Verizon for 40 years - since New York Telephone, NYNEX, and most recently Verizon. I have had Verizon for many years during which time I have experienced bad customer service, dropped calls, overcharging and contract extension without permission. I have had a Verizon Wireless Unlimited plan since February 2017, or so and everything has been fine, until yesterday. I have never had Verizon phones.

Our clients are able to benefit from access to an extensive telephone base by contacting our telephone service. Payment options: Customers can pay for service online or from their phone. Please click the link to see more details. Please consider upgrading to a more recent version of Internet Explorer, or trying another browser such as Firefox, Safari, or Google Chrome. Please help to resolve this. Posts relating to a field of Verizon are also welcomed, but should be kept to a minimum.

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This is how their system is set up. This is particularly frustrating because I can look out my window and see a 4G tower. This is the best live chat for Verizon Wireless, but it's the #4 way to contact them overall according to 4017590 GetHuman users.

Verizon is running a classic bait and switch scam - promise you one thing, get you under contract, they let it work as promised long enough for you to recommend it to others and get them under contract, then alter the terms and the service however and whenever they want. We hope they resolved your issue successfully. We therefore decided to test how easy it is to get Verizon’s customer service live person and speak to a real person.

I've got a really big problem with the encounters I've had with the customer service employees and I've got an even bigger problem that my bank account is out 900 and some dollars. If I don't renew my monthly plan on time, I cannot make nor receive phone calls. If you got to a live person using another method, please tell us how, so we can update our information. If you want Verizon-level customer service with no contract, get postpaid and don't sign a contract.

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He claimed no one could help me, that they could not receive emails, but still asked for a 5 star rating! He lost his phone and had previously used his insurance to obtain a replacement phone about 3 months earlier. How to Speak to a Live Person: Call 800-922-0204 and you will get the auto attendant.

When Verizon reintroduced their "Unlimited" plan, we switched our phones and Home 4G LTE internet service to that plan, even though it restarted the 2 year contract on the internet service, because it promised a better deal providing 4G LTE speeds an ALL our devices until we used 22GB of wi-fi data, at which point it could be slowed to 3G during peak usage. When data reset at the beginning of a new cycle, 4G was restored, but I'd get the text message within a day saying we were over 10 GB.

If you're already in a chat conversation with a rep from Verizon Wireless and aren't getting anywhere, you might want to have one of our pros take a shot on your behalf. In my case because it was paperless, when I closed the account, they closed my ability to see my account online, and used a bogus claim that they were now sending bills to a very old address that of course wouldn't be forwarded to me.

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However, this salesman did not review the entire contract. I am out a phone and the $50. I can't wait to bar back from you- email or phone call would be fantastic- thank you! I don't want to have to pay $40/month for the next year. I found a telephone number with a charge of $10. I got home on the 5th and tried to renew.

  1. After your second offense, you will be temporarily banned.
  2. Again I told her I had to check my budget and I would get back to her.
  3. Again I told them that I didn't agree to this contract that's why.
  4. All that you need, just keep the following step by step instructions.
  5. They told me I won't be getting back my old service and I quote, "If you are unhappy with Verizon's service you should start looking for other providers. They told me my only option was to reactivate my service. This has got to be a joke.

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    Connect your basic phone, tablet, hotspot or connected device to America’s best network. Debit 300$ from their account when they are unaware and tell them you won't do anything unless they reactivate. Discussion about or encouraging use of illegal services on the Verizon network is not allowed. Do NOT go after Verizon for any gift card promises when you switch to them, they are a complete joke!

    Select the social network you prefer. September 3, my subscription was to renew. She NEVER mentioned a 2 year contract and now we have switched to Sprint and Verizon is telling me that I have to pay $160/line to get out of it. She would only take cash at the store, not debit or credit and fail to activate the phone. Shocking, Drey let me down.

    Canada and Mexico: All of Verizon’s prepaid plans for smartphones include unlimited text messages to mobile phones in Mexico and Canada.Choose the right size for you, from 2GB to Unlimited.

    I most certainly call back- got another woman at which this point, she got the brunt of my anger. I purchased a second phone a year prior to that and was told that "I HAD to buy insurance on the phone. I stated I wanted to inquire about PURCHASING a phone. I switched to Verizon Wireless, after seeing an advertisement that they would pay off your balance with your current provider up to $650. I think they leased telephone service from Mexico.

    • Welp, it's not 911 and I've heard not from her.
    • Verizon Wireless is a subsidiary of Verizon Communications, which formed in 2000 when Bell Atlantic and GTE merged.
    • This subreddit is not affiliated with or monitored by Verizon Wireless or Verizon Communications.
    • Bottom line - I paid $50 for a service that won't work, and Verizon refuses to refund, and I now have a phone that can't be used.
    • So I scheduled the appoint for today, a Tuesday, and got confirmations via automated texts, emails, and voice recorded messages, and then cleared my schedule and took the day off work to wait for the technician.

    Use of this site constitutes acceptance of our and. Verified employees have a flair next to their username. Verizon Wireless Community will not function with this version of Internet Explorer. Verizon Wireless customer service phone number for support and help. Verizon debited the full 300$ from my account without my knowledge because they had my account information from my previous autopay.

    Similarly, do not send personal information by private message to anyone, even verified Verizon employees. So 9 days later) WE STILL HAVE NO MONEY- well this isn't good. So, technically, they did not pay my phone plan off from my previous provider. Something went wrong, mind trying again?

    Don't be shy in case you are bringing up some trouble questions in your mind, just talk to our customer service representative. Don't downvote a post or comment because you dislike it. Don't waste your time. Easily transfer contacts, photos and videos from one device to another.

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    Started under my parents' plan and ported off my number into my own plan for at least 5 more years. Takes MONTHS and MONTHS and MONTHS to get it, and they are comparable to a circus! Talked to their service department with no results.

    The latter option would also make my Unlimited plan for the other devices go up since we would go from four to three devices on the plan. The saleslady opened an account in my name. The same as I told the sales lady. The speed of FiOS paired with America’s largest, most reliable network. The word trust comes in here somewhere.

    They never showed up so when I called and went through the 20 minute process to get a human on the phone, they kept trying to tell me the appointment was for Friday, and then I explained about the confirmations and taking the day off and even offered to send a copy of the email they sent confirming the appointment scheduled for Tuesday etc, but customer support just ignored those facts and kept repeating, "yes sir you are scheduled for Friday. They sent a new router.

    Running 998edcf country code: NL. Score awesome deals on the latest devices and accessories. See why Verizon is America's best network. Select a Community space that best fits your topic. Select the Community space for your device.

    This poor call quality may have always existing but I wasn't aware of it until I started working from home. Though Verizon has the nation's best network, there are small pockets that experience these kinds of negative connections. Told the lady repeatedly that I was only inquiring and wasn't sure about signing a contract yet. Told them repeatedly I was only inquiring the cost and that wasn't sure it was in my budget.

    Well it is not, the case covers the camera and flash. What I was told is that Verizon will pay off my phone balances with AT&T up to $650. When I moved here to Florida, I changed my address with Verizon on all of my accounts.

    Posts should be primarily about Verizon and their subsidiaries (Yahoo! Questions about Equipment Installment Plan (formerly). REDDIT and the ALIEN Logo are registered trademarks of reddit inc. Recently I started to work from home and have numerous teleconference calls. Refer a friend to Verizon and earn up to a $100 Visa Rewards Card per month. Reviews on ConsumerAffairs are verified.

    Edit: No options for tech support on the menu. English language Sales and Customer Service Representatives are available 24/7. Features: Verizon’s prepaid plans come with many free features, including caller ID, call waiting, call forward, data alerts and three-way calling. Find a plan for your business, no matter how big or small. For Account, Billing, Travel or Device Usage, please select one of the categories above).

    For Verizon Fios: Press #, then 0#, then 0, then 0, to get to a representative. For some reason, I did get the trade in credit, but not the full amount to pay off my other plan. From here you can chat with a customer service representative, engage Ask Verizon our automated support assistant, reach out to the community or connect through social media. From once-in-a-lifetime experiences to tons of rewards from the brands you love. Get help from a Customer Service Representative.

    • " I said, "do you think I have their number?
    • " The Verizon representative said that he would begin an investigation.
    • ", as if he did not understand that they blew it, so I asked to speak to a supervisor.
    • (Please remember to honor your company's IT policies before installing new software!

    Connect your basic phone, tablet, hotspot or connected device to America’s best network.

    They made my start date the 1st which made me late every month and they charged me a late fee.

    Then when you do get a rep you can't understand them! There was no message that I stood to lose my minutes. These are quick ways to get account information by text message to your device. These are sales tactics and I'm sure that there are either commissions involved or store contests that are the motivation behind this. They can also set up autopay so that their phones remain active. They found a way to bypass the system.

    Bills sent to my old address would have been returned to them since it's been over three years since I moved and they had my Florida address on the account.Bottom line: Verizon bills should be scrutinized, if not, you will pay for it.But request that the rep stays with you until you get someone because "you've been disconnected so many times.

    I told "Jamie" that I am going to shop for another phone carrier, if this is indeed Verizon's policy. I understand your system is telling you we did, but we, your prior customer, is telling you we in fact, did not. I was advised that if the credit did not appear right away, my account would reflect past due which could affect my service/credit, which I am not willing to do. I was given a replacement phone and told I would be notified when there was a resolution to the Note 7 issue.

    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The first lady we encountered was very rude and continually kept trying to talk over us but besides that she told us she could only buy a request in to get our money back and pretty much to just hope for the best. The lady explains to us that we didn't receive our money because it was denied.

    Meanwhile the bills keep adding up. Mind you it was not the phone of my choosing. My nephew arrived and the transaction I believed was complete. Never go paperless with Verizon! Not the same company.

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